Hunterdon Cardiovascular Associates : About Us


		Mission Statement
		Hunterdon Cardiovascular Associates exists to care for the cardiovascular needs of the patients of Hunterdon County and its surrounding communities. We will strive to do so in a way that respects and values our patients by providing care of the highest quality with the most current information and technology. We will treat patients as individuals and make education an ongoing part of our relationship with them.
		Team of Professionals
		Hunterdon Cardiovascular Associates is staffed by a group of professionals who work closely with the physicians as one team with one goal: Exceptional patient care. We have organized our staff into the following departments: The Reception staff will greet our patients, directing them to the appropriate staff member or physician. The Clinical staff will assist the physician by preparing you for your examination and helping you with any questions or needs before you leave the office. The Business Office staff will bill your insurance(s) and advise you of any balance remaining, arranging payment when needed. Together, the physicians and staff of Hunterdon Cardiovascular Associates will do their best to provide you with exceptional patient care.
		About Our Office
		Our Availability We provide 24-hour coverage. If you have an emergency after hours or on a holiday, one of our cardiologists is always available to care for you.
		Our Locations Hunterdon Doctors Office Building 1100 Wescott Drive, G3 Flemington, NJ 08822 (908) 788-6471 phone (908) 788-6460 fax Whitehouse Office Hunterdon Health and Wellness Center 537 Route 22 East, Third Floor Whitehouse Station, NJ 08889 (908) 823-9200 phone (908) 823-9211 fax
		Our Hospital Affiliations Hunterdon Medical Center, Flemington, New Jersey Morristown Memorial Hospital, Morristown, New Jersey Doylestown Hospital, Doylestown, Pennsylvania
		Office Hours Flemington Office 9 a.m. to 4:45 p.m., Monday through Friday Whitehouse Office 9 a.m. to 5 p.m., Monday through Friday We know that your time is as valuable as ours, and we will make every effort to keep to our schedule. Please understand emergencies will possibly cause delays we cannot control. If you cannot wait, our receptionist will reschedule you for another day as soon as possible.
		Appointments Appointments are required for all office services including Coumadin Clinic visits. We appreciate 24-hour notice if you need to cancel or reschedule your appointment. Please note: You may leave a message with our answering service after hours or during lunch by following the instructions on our message and pressing 0 for answering service. You may leave your name and the time of your appointment with our answering service and they will notify us.
		Inclement Weather Policy In case of inclement weather conditions, call our office to confirm that we are open. If you are unable to travel to our office due to weather conditions, please call our office immediately. Again, you may leave a cancellation notice with our answering service after hours or during lunch by following the instructions on our message and pressing “0” for the answering service.
		Our Telephone System Hunterdon Cardiovascular Associates’ telephone system allows a patient to call and dial the individual or extension at the beginning of a call. Our opening message is: “Welcome to Hunterdon Cardiovascular Associates. If you know your party’s extension, please dial it now or hold for the Call Director”. If you know your party’s extension, enter the extension number Otherwise, if you hold on, one of our Call Directors will answer your call and direct you to the staff member needed. Our main phone number is 908-788-6471. We begin to answer the phones at 9:00am. We close for lunch from 12pm to 1:00pm. We close the office at 4:45pm. Important Extensions to Remember Appointments, you may leave a request for an appointment, extension 3501. Prescription Renewals, extension 3502. Medical Records, extension 3503. Test Results, extension 3504. Coumadin Clinic, questions concerning dosing or results, extension 248. When you call our office, or the nurse returns a call, please request the staff member’s extension. This will allow you to go directly to your physician’s nurse when you call again.
		Handling Your Needs
		Prescription Renewals To request a prescription renewal, please have your pharmacy call our office, where they can leave a message in the prescription voice mailbox, extension 3502. Patients may also leave a voicemail requesting prescription renewal at extension 3502. Please allow 48 hours/two days to process your renewal. The voice mailbox will ask you for your name, phone number, date of birth, the medication needed, pharmacy, and the pharmacy’s phone number. Please have this information available when calling. A staff member from our office will call you once your prescription has been renewed. Important: We are unable to renew prescriptions on weekends, therefore, please anticipate your needs and call 2-3 days before your prescription is finished.
		Disability Forms Our staff will complete disability forms within 3-5 days of presentation.
		Your Medical Records Medical records, including copies of test results, require a signed release from the patient. Please allow 30 days to process your request. Note: Medical records will not be provided without a release form, and urgent requests require 3-5 days to process. To reach Medical Records directly, dial extension 3503. To fax a request for medical records, the fax number is 908-788-6632.
		Hunterdon Cardiovascular Associates Payment Policy It is the responsibility of the patient to provide health insurance information and ID cards to our staff on each visit. Patients with HMO coverage that requires referrals from primary physicians will provide the necessary valid referrals to us and keep track of number of visits as authorized. As of January 1, 2003, patients not providing valid referrals will be requested to reschedule your appointment. Hunterdon Cardiovascular Associates Business Office staff will bill each patient’s primary and secondary insurance. Upon receipt of payment from all health insurance carriers, the patient will be responsible for any co-pays, coinsurances, deductibles and denied services. The patient will be given the opportunity to pay-in-full or we will supply a monthly payment agreement. The monthly payment agreement will provide the patient with the monthly amount due and the due date. The patient may choose the method of payment. Methods of payment are Visa, Mastercard, personal checks, money orders and cash.
		Questions About Your Statement Of Account Our Business Office staff is available Monday through Friday from 7:00am to 4:30pm. Their telephone number is 908-788-6573. We request that you do not use this number for emergencies.
		Working Together...Help Us Help You Patients are required to have an appointment for all services provided, including pro-time, blood pressure checks and holter hooks, for example. Established patients are required to arrive 15 minutes before your appointment and new patients are required to arrive 30 minutes before your appointment. We need this time to prepare for your visit. Upon entering the reception room, please register with the receptionist. You will be requested to identify yourself and present your insurance ID cards. By identifying yourself, you will confirm your name, date of birth, address, telephone numbers and insurance. Completion of a new Patient Information Form will be required annually to update and record any changes. If this is your first visit with us, you will also need to complete a Health History Form. Both of these forms may be completed ahead of time and may be downloaded by clicking on their links. Referrals are to be presented before your visit with the physician. It is your responsibility to keep track of the number of visits allowed and the valid period of each referral (See HCA Payment Policy, above). Co-pays as well as any “fee for service” and “non-covered service fees” are due and payable at the time of service. Referrals and co-pays are required from HMO subscribers’ for blood pressure checks, holter and event monitor hook ups, blood draw and finger stick protimes. Walk-in patients with requests like prescription renewals or copy of medical records, for example, will be required to complete a request form. We will process your request within 48 hours. To request a prescription renewal, please have your pharmacy call our office where they can leave a message in the prescription voice mailbox, extension 3502. Patients may also leave a voicemail requesting prescription renewal at extension 3502. Please allow 48 hours/two days to process your renewal. The voice mailbox will ask you for your name, phone number, date of birth, the medication needed, pharmacy, and the pharmacy’s phone number. Please have this information available when calling. A staff member from our office will call you once your prescription has been renewed. Important: We are unable to renew prescriptions on weekends, therefore, please anticipate your needs and call 2-3 days before your prescription is finished. A fee of $25 will be charged for all returned checks.
		Privacy Policy We have implemented a Notice of Privacy Practices. Our HIPAA compliance officer is available to answer any questions concerning your privacy.